At Kids Comfort, we aim to provide a seamless shopping experience, including timely and reliable shipping of our kids' clothing. Below are the details of our shipping policy.
1. Shipping Locations
We proudly offer shipping all over Pakistan. Whether you're in a major city or a remote area, we strive to deliver your orders directly to your doorstep.
2. Shipping Time
2.1 Estimated Delivery Time
The estimated shipping time for all orders is 5 working days from the date of order confirmation. This does not include weekends or public holidays.
2.2 Order Processing
Orders are processed within 1-2 business days after payment confirmation. Please note that during peak shopping periods, such as holidays, processing and shipping times may be slightly extended.
3. Shipping Charges
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Standard Shipping Fee: A flat shipping fee may apply based on the total value of your order and your location. This fee will be displayed at checkout before you complete your purchase.
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Free Shipping: We may offer free shipping promotions on orders over a certain amount. Please check our website for current offers.
4. Order Tracking
Once your order is shipped, you will receive a confirmation email containing a tracking number. You can use this tracking number to monitor your order's status online. If you have any questions about your order status, please feel free to contact us.
5. Delivery Issues
5.1 Missing or Delayed Orders
If you do not receive your order within the estimated delivery time:
- Please check your tracking information.
- If the tracking indicates the package is lost or delayed, contact us within 48 hours of the expected delivery date.
5.2 Incorrect Address
Please ensure that you provide the correct shipping address at checkout. Kids Comfort is not responsible for delays or issues resulting from incorrect or incomplete addresses provided by customers.
6. Payment Methods
We accept the following payment methods:
- Cash on Delivery (COD)
- Bank Transfer
Please note that orders will only be shipped once payment is confirmed.
7. Contact Us
If you have any questions or concerns regarding our shipping policy or your order, please reach out to our customer service team:
- Phone/WhatsApp: +92 323 2516673
- Email: info@kidscomfort.pk
Thank you for choosing Kids Comfort! We appreciate your trust and look forward to delivering the best in kids' clothing to you. Your satisfaction is our priority.
