Refund Policy

At Kids Comfort, we strive to ensure your complete satisfaction with your purchase. If for any reason you are not satisfied, we offer a straightforward refund policy outlined below.

1. Eligibility for Refunds 

To qualify for a refund, the following conditions must be met:

  • Time Frame: You must initiate your refund request within 30 days of receiving your order.
  • Condition of Items: The items must be:
  1.  Unused and unworn
  2.  In their original packaging
  3.  With all tags still attached

2. Non-Eligible Items

Please note that the following items are not eligible for refunds:

  • Items marked as "final sale"
  • Customized or personalized items
  • Products that have been used or washed

3. How to Request a Refund

To request a refund, please follow these steps:

3.1 Contact Customer Service

Reach out to our customer service team via:

  • Phone/WhatsApp: +92 323 2516673
  • Email: info@kidscomfort.pk

3.2 Provide Necessary Information

When contacting us, please provide the following details:

  • Your order number
  • A brief explanation of the reason for the refund
  • Photos of the item(s) if applicable (especially if there is a defect or damage)

3.3 Instructions for Return

Once your refund request is approved, we will send you detailed instructions on how to return the items. This may include a return shipping label or designated return address.

4. Return Shipping Costs

  • For Damaged or Defective Items: If the item is defective or damaged, we will cover the return shipping costs.
  • For Other Returns: If you are returning an item for any other reason, you will be responsible for the return shipping costs. 

5. Processing Your Refund

5.1 Refund Time Frame

Once we receive the returned item, we will inspect it and process your refund. The refund will be issued to the original payment method within **7-10 business days.

5.2 Notification of Refund

You will receive a confirmation email once your refund has been processed. Please note that the time it takes for the funds to appear in your account may vary depending on your bank or payment provider.

6. Exchanges

If you would like to exchange an item instead of receiving a refund, please indicate this when you contact customer service. Our exchange policy also follows the same guidelines regarding item condition and time frames.

7. Contact Us

If you have any questions or concerns regarding our refund policy, please do not hesitate to reach out:

  • Phone/WhatsApp: +92 323 2516673
  • Email: info@kidscomfort.pk

Thank you for shopping at Kids Comfort! We appreciate your understanding and look forward to assisting you. Your satisfaction is our priority.