At Kids Comfort, we are committed to ensuring that you are completely satisfied with your purchase. If for any reason you are not happy with your order, our Return and Exchange Policy allows you to return or exchange items under certain conditions.
1. Eligibility for Returns and Exchanges
To qualify for a return or exchange, please ensure the following criteria are met:
1.1 Time Frame
You must initiate your return or exchange request within 30 days of receiving your order.
1.2 Condition of Items
Items must be:
- Unused and unworn
- In their original packaging
- With all original tags still attached
- Returns for damaged or defective items will be accepted if notified within the same 30-day period.
1.3 Non-Eligible Items
The following items are not eligible for return or exchange:
- Items marked as "final sale"
- Customized or personalized items
- Items that have been used or washed
2. How to Initiate a Return or Exchange
2.1 Contact Customer Service
To begin the return or exchange process, please contact our customer service team via:
- Phone/WhatsApp: +92 323 2516673
- Email: info@kidscomfort.pk
2.2 Provide Necessary Information
When you contact us, please include the following details:
- Your order number
- A brief explanation of the reason for the return or exchange
- Photos of the item(s) if applicable (e.g., showing any defects or damages)
2.3 Instructions for Return
Upon approval of your return or exchange request, we will provide you with detailed instructions on how to return the items. This may include:
- A return shipping label (if applicable)
- The address to send the return
3. Return Shipping Costs
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For Damaged or Defective Items: If the item is defective or damaged, Kids Comfort will cover the return shipping costs.
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For Other Returns/Exchanges: If you are returning an item for any other reason, you will be responsible for the return shipping costs.
4. Processing Returns and Exchanges
4.1 Return Processing
Once we receive the returned item, we will inspect it to ensure it meets our return policy criteria.
4.2 Exchange Processing
If you are requesting an exchange, we will process the exchange based on the availability of the requested item.
4.3 Refund or Store Credit
- If a return is approved, a refund will be issued to the original payment method within 7-10 business days.
- If you choose to exchange for another item, the new item will be dispatched once the return is processed.
4.4 Notification
You will receive a confirmation email once your return or exchange has been processed.
5. Contact Us
If you have any questions or need assistance with your return or exchange, please do not hesitate to reach out:
- Phone/WhatsApp: +92 323 2516673
- Email: info@kidscomfort.pk
Thank you for shopping with Kids Comfort! We appreciate your understanding and support. Your satisfaction is our priority, and we are here to help you with any issues you may encounter.
